Customer story interviews
Collect the quotes and results behind your case studies, from every happy customer.
Outcome Case study drafts
A thousand conversations.
Done by Friday.
AI research agent that interviews your customers, buyers, employees, or anyone else, and turns every conversation into business-critical insights that you can act on.
Trusted by teams who need answers fast
Agent runs 360 on our top leaders, and every leader gets their own development plan back. It's helping us build a leadership team that is rock solid. People actually give feedback now, because they just have a conversation.
CEO, Diffusion Engineers Limited
Our ICU doctors are too busy for surveys, but they'll talk to Echo. What they share helps us remove the friction, so they can focus on saving lives.
ICU Director, large public health services
We can run leadership and employee experience studies in minutes, and our teams find it easy to take part, because speaking is natural in a way that typing just isn't.
People Leader, Multi state care provider
Echo talked to the guests and host after we do our events. We did not get a pile of themes to interpret, we get clear action items to act on.
CEO, a large event management company
I run my own 360 every six months. Echo makes it easy to capture the insights and get an actionable development plan. It is helping me grow as a leader.
VP of Product, an AI software company
Insights at lightning speed
From one prompt to a report your team can act on.
Build the perfect study in one prompt.
- One prompt Describe the question. Echo writes the goal, the audience, the topics and how hard to probe.
- Yours to edit Change anything on the blueprint before it goes out.
Interviews Credits left: 29
What intelligence do you want to collect?
Why did customers churn last quarter?
User experienceProduct FeedbackOnboarding experienceCustomer experience
Deeper, more nuanced insights.
- People just talk Voice or text, on any device. No app to install and no account to create.
- Follow-ups that go deeper Echo keeps asking until each theme is actually clear.
Customer renewal interview 01:24
Probing depth LightMediumDeep
Renewal: What almost stopped you from renewing this year?
Honestly, the reporting. We still export everything to spreadsheets.
That sounds frustrating. What are you trying to see that you can't today?
Which accounts are growing. I stitch three exports together every Monday to find out.
Every report fit for its purpose.
- Built around your study Echo builds every report around your study: what you asked, who you asked and what you need to decide.
- Fit for the decision A positioning study ends with your positioning. A 360 ends with a development plan.
Win/loss study, Q3
Interviews Insights Pitfalls
1,214buyers interviewed 4 daysstart to finish
Why we lost deals
- Pricing was hard to understand 41%
- Missing CRM integration 28%
- Competitor promised faster setup 19%
“We never understood how you price usage until the third call.”
VP Finance, lost deal
Outcome
View pitfalls Pitfalls to avoid
One interviewer. Every kind of intelligence.
The same Echo, pointed at the questions each team needs answered.
For CMOs and product marketing teams
Know what your market really thinks.
Every study ends with the outcome you want, not just analysis.
Message and positioning tests
How buyers describe you, in their own words.
Outcome Positioning statement
Brand perception
How you're seen next to competitors, by segment.
Outcome Perception map
Buyer persona research
Map the jobs, pains and buying triggers of the people you sell to.
Outcome Persona profiles
For CROs, sales leaders and enablement
Hear why buyers say yes, and why they walk away.
Every study ends with the outcome you want, not just analysis.
Win/loss interviews
Why buyers chose you, or didn't, while it's still fresh.
Outcome Competitive battlecard
Buyer journey interviews
How buyers research, compare and decide.
Outcome Buyer journey map
Sales experience feedback
What buyers thought of your demos, proposals and reps.
Outcome Rep coaching priorities
Objection research
The objections that stall deals, and what overcame them.
Outcome Objection-handling guide
For CCOs and customer success leaders
Hear why customers stay, and why they leave.
Every study ends with the outcome you want, not just analysis.
Churn interviews
The real reason customers leave, not the cancellation form's.
Outcome Retention plan
Renewal health checks
Catch risk before renewal, account by account.
Outcome At-risk account list
NPS and CSAT follow-ups
The reason behind every score, automatically.
Outcome Detractor action plan
Onboarding feedback
Where new customers get stuck in their first 90 days.
Outcome Prioritized onboarding fixes
For CPOs, product managers, UX research and engineering leaders
Product discovery without the scheduling.
Every study ends with the outcome you want, not just analysis.
Discovery interviews
Workflows and pains, before anyone writes a spec.
Outcome Opportunity brief
Concept and feature validation
Test ideas with dozens of target users in days.
Outcome Go/no-go recommendation
Beta and early access feedback
Structured feedback from every beta user.
Outcome Launch readiness report
Feature adoption research
Why users aren't adopting what you shipped.
Outcome Adoption action plan
For CHROs, people teams and HR business partners
Hear your people, not just their scores.
Every study ends with the outcome you want, not just analysis.
Engagement pulses
What's really behind your engagement score.
Outcome Team action plans
360 reviews
Feedback from everyone who works with a leader.
Outcome Personal development plan
Exit interviews
Why people leave, while they'll still tell you.
Outcome Retention actions
Stay interviews
What keeps your best people, before they start looking.
Outcome Key talent retention plan
Build your intelligence edge today
AI-powered intelligence and action plans that scale with you.
5X Faster
Lightning-quick insights
Deeper Insights
Echo asks the follow-up
Outcomes
Not just insights